Audit, evaluate, and redefine the enterprise maintenance strategy by converting Enterprise Service Management requirements and cost savings targets into actionable information. Business outcomes include KPIs to monitor compliance against savings targets.
Managing an accurate view of inventory is not only needed to guard against unexpected entitlement issues, but also creates the pathway to obtain maximum maintenance cost savings.
Formerly defining the end-to-end maintenance process (Manufacture/Partner/Customer) not only improves contract management, but guards against unplanned maintenance true-ups. These unexpected maintenance costs not only impact the budget, but can lead to upper management perception challenges (Executive leaders question the IT manager’s ability to manage their budget).
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