Expense Management Maintenance

 Accountability

 Improving Asset Reports

With inventory accuracy
With procurement partners and the manufacture

 Improving Asset Reports

Reports are primarily based on past shipping records that typically contain database errors.
Network management tools that don’t have 100% visibility to the enterprise network.

Process Gaps

 Improving Asset Reports

Maintenance Strategy

Because of “MACD” procedures that are manual & prone to human error.
Because Customer Project and Operations procedures do not include install base management principles.
Because service entitlement processes using serial numbers is not perfect

Maintenance Strategy

Install Base Management

Maintenance Strategy

Audit, evaluate, and redefine the enterprise maintenance strategy by converting Enterprise Service Management requirements and cost savings targets into actionable information. Business outcomes include KPIs to monitor compliance against savings targets.

Install Base Management

Managing an accurate view of inventory is not only needed to guard against unexpected entitlement issues, but also creates the pathway to obtain maximum maintenance cost savings.

Maintenance Processes

Install Base Management

Formerly defining the end-to-end maintenance process (Manufacture/Partner/Customer) not only improves contract management, but guards against unplanned maintenance true-ups. These unexpected maintenance costs not only impact the budget, but can lead to upper management perception challenges (Executive leaders question the IT manager’s ability to manage their budget).